THINGS TO REMEMBER BEFORE MAKING A CLAIM
Before making a claim, please check your Policy Schedule and Policy Wording to ensure you have sufficient cover.
Please remember to keep relevant original receipts and reports (not photocopies), as they will be required for any claim. You must be able to document all expenses incurred.
When you contact us please remember to quote your policy number. This can be found in on your policy schedule that we sent when you purchased your policy.
For ALL medical emergency, medical related expenses, repatriation and evacuation claims please call our 24 hour assistance company:
+44 (0)1273 624 661IN CASE OF HOSPITALISATION:
Please call our emergency assistance company as soon as possible for cases involving hospitalisation or if you require a medical referral.
You are admitted as an in-patient you must notify our assistance company immediately and obtain authorisation prior to incurring any costs. If this is not possible because of the seriousness of the condition, You must contact our assistance company as soon as possible after admission.
You must obtain authorisation from our assistance company before making any repatriation or evacuation arrangements.
If costs are incurred without notification, then we are only liable for such costs as we would have incurred had such as we would have incurred had such a notification taken place, based on existing price agreements and provided the claim is valid.
FOR TRAVEL DELAY AND DISRUPTION CLAIMS
In the event of flight delay you must apply in a timely manner to the airline or their handling agent for compensation. You are entitled to under EU Regulation No. 261/2004 "Air Passengers Rights". If you fail to do so your claim may be denied.
To make a claim under your Policy, you must first obtain a letter from the airline, carrier, or handling agent confirming the reason for the delay and detailing the scheduled and actual departure times.
Download a claim form from our partner
www.foggtravelinsurance.com upon your return.
FOR PERSONAL EFFECTS CLAIMS:
For all loss or damage in transit claims, including delayed personal effects report them to the airline, railway company, shipping line or their handling agent and obtain a written property irregularity report from them before leaving the baggage reclaim area.
- For all damage claims obtain an estimate for repairs.
In the event of baggage delay, retain receipts for the purchase of essential replacement items.
You must report all theft or losses to the police within 24 hours of discovery and obtain a written police report.
Download a claim form from our partner
www.foggtravelinsurance.com upon your return.
You must retain and produce at your own expense all receipts, reports and documentary evidence required by us to support your claim.
